CUSTOMER SERVICE

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Customer Service

At Your Service

At Isoplus our job is to provide you with the best customer service possible. For the fastest service, we have provided answers to the most popular questions below. If you need additional information, please don't hesitate to contact us.

  • If you have questions about an order, please go to Order Status in My Account or call 1-800-448-6548.
  • If you have questions about our products, questions/comments about Isoplus or the website, please use our Contact Us form.

My Isoplus Account


How to Create An Account

Click Here and fill out the requested information to create an account with Isoplus Online. By creating an account you can take advantage of exclusive shopping offers, new product launches, special sampling programs and much, much more.

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Benefits of Creating an Account

Creating an account is a great way to stay on top of what's going on at Isoplus and to make your shopping experience even better.

  • We'll let you know about new products and special offers
  • Manage your email subscription
  • Easier online shopping - speed your way through checkout
  • We'll wrap your gifts for no extra charge
  • Keep an online list of your favorite products
  • Look up past purchases and reorder with ease
  • Create an address book with your "ship-to" addresses (great for gift-giving!)
  • Track your orders and shipments with a few easy clicks

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Forgot Your Password?

Click Here for password assistance.

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Update My Account

Click Here to update your account information.

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Update My Isoplus Online Subscription Status

  • Click here to update your Personal Information and make changes to your subscription selection.
  • Click here to fill out our Unsubscribe Form.
  • Click on the Unsubscribe Link at the bottom of promotional emails you have opted-in to receive from Isoplus Online.
  • Send an Email Request to Isoplus Online to unsubscribe.
  • Call 1-800-448-6548 and request to be unsubscribed from Isoplus Online.

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Quality, Authenticity and Color Representation

ISOPLUS® is committed to selling only first quality items. All products on our site are 100% authentic as we are the manufacturer.

Please keep in mind that all computer monitors display colors and graphics differently. We do the possible job to properly represent each product. If you have questions about any specific products please e-mail us at info@isoplus.com

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Order Status / Ordering

The ISOPLUS® order process is intended to be quick and efficient, if at any time you have problems please contact us at info@isoplus.com, or call 800.448.6548

  1. While browsing through our site you may purchase a product by clicking on ORDER, this will add the specific item in your ORDER, Items may also be removed at this point.
  2. When you finish shopping, click "check out" or "view order" and then click "check out'.
  3. Fill out all of the information on the checkout page and click continue. You will have the opportunity to add a different shipping address.
  4. After the transaction is completed you will receive a confirmation message, you can now return to our homepage or continue on to the web.
  5. You will receive an e-mail confirmation with an order number. Please save the order number in case you need to contact us.
  6. ISOPLUS® shipping staff is dedicated to processing and shipping your order as quickly and efficiently as possible. We as with most mail order businesses, ask that you allow up to 1 week for processing and delivery time. If you have not received your order within 10 days, please email us with your order number for assistance.
  7. Please note that in some cases we can ship orders the same day that we receive them before 11:00 AM EST (Monday- Thursday), so please plan accordingly. Please also be aware that UPS does not deliver on Saturday and Sunday.
  8. If you're shipping address is to the following: Hawaii, Alaska, Puerto Rico, APOs, FPOs, please allow extra time for processing. Your order will be shipped through the United States Postal Service Priority Mail service.

Payment Options

J.M. Products accepts Visa, MasterCard, Discover, American Express credit cards. If you do not feel comfortable giving your credit card online you can call us toll free at 800.448.6548. We do not recommend sending your credit card number via e-mail. We cannot accept personal checks, traveler's checks, money orders or cash.

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Where is My Order?

Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Info@isoplus.com orders.

When you click on Order Status, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier’s Web site, you may click on the tracking number to view the delivery status of your order. Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

If you do not have an Isoplus online account, please use our Order Status form or call 1-800-448-6548.

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Order Processing

Most orders are processed within 24 hours of receipt. (Processing time does not include weekend days or major holidays.) Orders placed on Friday, Saturday and Sunday will be processed on the following Monday.

Orders are processed and shipped on business days only (Monday through Thursday), excluding major holidays).

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Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available.
  • Difficulty in processing payment information.
  • Cannot ship to address provided.
  • Duplicate order was placed.
  • Cancelled due to a customer request.

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Review My Order History

If you have an Isoplus Online account, you may check the status of your most recent orders by visiting your Order Status page. This is the easiest and fastest way to get the most current information regarding your Isoplus Online orders.

Click on an Order Number on the Order Status page to view the Order Details, including Billing and Shipping information.

To track your order, click on the tracking number on either the Order Status page or the Order Details page to view the delivery status of your order. Please note: some carriers may not post tracking information online for up to 24 hours after the order is shipped.

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Re-Order From My Past Purchases

For easy purchase of your favorite products, you can re-order from past purchases by clicking here.

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Back Orders & Out of Stock Items

ISOPLUS® stocks all items listed on our site. It is possible for an item to be out of stock. If an item is out of stock it will be labeled "ships in 2-3 business days." If any item in your order is designated for shipping in 2-3 business days, the whole order will ship at one time, within 2-3 business days.

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Shopping Information


Item Availability

Temporarily out of stock / Backordered items

If an item selected is temporarily out of stock at the time of your order, you will be notified via emailed. Backordered items are shipped as soon as they are available with no additional shipping charges via the originally selected ship method. The actual delivery date of your order depends on the shipping method selected.

If your order contains item(s) that are in-stock and item(s) that are backordered, the in-stock item(s) will be shipped immediately and the backordered item(s) will be shipped as soon as they are available. There are no additional shipping charges for the shipment of backordered item(s).

Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at 1-800-448-6548 and we will be happy to assist you.

Please note: Items that are not in-stock at the time of purchase are not eligible for promotional offers. Only in-stock items are eligible to be counted towards purchases associated with promotional offers.

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Promotion/Offer Codes

Simply enter your Promotion/Offer Code during checkout on the BILLING page. Offer codes are case sensitive and should be entered exactly as they appear. When an Promotion/Offer Code is accepted, the offer will be reflected on the “Order Review” page.

Note: Only one (1) Promotion/Offer Code may be used per order. When shipping to multiple addresses, promotions are applied accordingly.

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Sales Tax

We are required by law to collect state sales tax on orders being shipped to the following states - AL, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, PA, RI, TN, TX, VA, VT, WA, WI. Sales tax will be assessed on the total purchase*, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to Email Us.

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Payment Options

Accepted payment methods:

  • American Express
  • Discover
  • MasterCard
  • Visa
  • Personal Checks
  • Money Orders

We also accept PayPal as a payment option on Isoplus.com

We're sorry, we do not accept:

  • CODs
  • Layaway plan

Important information: * For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

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Returns & Exchanges

ISOPLUS® strives for your complete satisfaction on every purchase. If you are not satisfied with your purchase, please contact us, via e-mail at info@isoplus.com or call 800.448.6548 within 30 days of purchase. If we have made an error on your purchase we will arrange for its return at our expense. We regret that shipping fees are not refundable unless the product was shipped incorrectly, damaged, or defective.

We will refund your credit card with the full purchase price, as well as applicable shipping costs.

Please send returns to: 21841 Wyoming Oak Park, Michigan 48237

For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. We’re sorry, return shipping fees are not refundable. In the case of damaged items, please refer to Damaged Items.

Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are Monday through Thursday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return or exchange request.

Please note: Only products purchased at Isoplus Online may be returned for refund or exchange.

If you have questions about returns or exchanges, please contact us by phone at 1-800-448-6548 or use our Contact Us form.

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Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-800-448-6548. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please keep the box, packing materials and the damaged items for inspection by the carrier.

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Shopping Information


Shipping Charges

ISOPLUS® is currently using a weight based shipping system within the Continental United States and Worldwide. We usually use USPS Priority Mail or UPS ground service. We ship flat rate $5.95 in the Continental U.S. only.

Something about the time it takes to process orders?

Most orders are delivered within 5-10 business days using Standard Service. Shipping and Handling charges are calculated on the Order Total for each shipment address.

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Delivery Options

Isoplus.com orders are shipped and delivered on business days (Monday through Thursday, excluding major holidays). Below are the shipping options available for your Isoplus package. Please select the option that best suits your delivery needs during checkout.

Standard Shipping

  • Most orders shipped via Standard Shipping are processed and shipped in 1 - 2 business days, depending on product availability.
  • Most Standard orders are delivered within 5 – 10 business days from the order’s ship date.

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Rules and Restrictions

Some items sold by Isoplus.com require special handling as specified by federal, state and local regulations governing the transport of these items.

  • The method of shipment for these items is dictated by these regulations. At Isoplus.com, we comply with these regulations, therefore the shipment of some products to certain locations may not be possible.
  • If this affects your order, we regret any inconvenience and thank you for your understanding.
  • If you wish to provide an alternative physical address in the United States to which we can deliver, we will be happy to ship your full order.

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Alaska, Hawaii, U.S. Territories and International Territories

  • Isoplus.com accepts orders being shipped to Alaska, Hawaii, U.S. Territories (Puerto Rico, Guam, and U.S. Virgin Islands), Canada and International Territories.
  • Most items may be shipped to Alaska, Hawaii, U.S. Territories, Canada and International Territories but some restrictions may apply. See shipping rules and restrictions.

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P.O. Boxes and APO/FPO Addresses

Most items may be shipped to a P.O. Box or Military APO/FPO addresses, but some restrictions apply. Orders being sent to P.O. Boxes or Military APO/FPO addresses must be shipped via the United States Postal Service and Priority shipping methods.

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General Information


Tell Me More About Isoplus

About J.M. Products – ISOPLUS

J.M. Products is dedicated to the development and marketing of hair care and styling products for women and men. The PORTFOLIO is made up of fabulous styling products that have existed for 35+ years in the multi-cultural and fashion industry. The brands are Isoplus®, Black Magic®, Natural Remedy®, Natural Collection®, UPTURN® and Extra Virgin Olive Oil®.

You’ll find Isoplus products ideal for both men and women. For more information, visit isoplus.com or customercare@isoplus.com

Click here for more information or contact us with any questions.

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Unsubscribe From Isoplus Online

If you are a Registered Member of Isoplus Online, go to My Account, and click on 'Edit' under 'Personal Information'.

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Store Locations

To find the store nearest you, click here.

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Discontinued Items

We’re sorry if we have discontinued your favorite Isoplus product. If this has happened, please call our customer service team at (800448-6548 between 8am and 4:00pm EST, Monday through Thursday.

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Employment

By submitting your resume or related information you acknowledge that your resume and related information will be treated as non-confidential and may not be returned.

All Positions

To apply for positions at J.M Products, click here.

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Contact Us

  • Via e-mail: info@isoplus.com
  • Via phone: 800.448.6548
  • Via mail: 21841 Wyoming, Oak Park, Michigan 48237

Advertising, Affiliate & Marketing

To reach our advertising, affiliate, and marketing department

  • Via e-mail: info@isoplus.com
  • Via phone: 800.448.6548
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