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Privacy Policy

We at Isoplus respect your concerns about privacy and value the relationship we have with you. This Privacy Policy describes the types of personal information we collect about our customers, how we use the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices.

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Information We Collect

We may obtain personal information about you from various sources. We may collect this information when you provide it at one of our stores or on our website. Our products are available for sale in many Beauty & Barber Supply stores. Personal information collected in these Beauty & Barber Supply stores is not provided to us. This Privacy Policy does not address the information practices of Beauty & Barber Supply stores in which our products are sold. Beauty & Barber Supply stores may have their own privacy notices or policies, which we strongly suggest you review when you provide them with your personal information. We are not responsible for the Beauty & Barber Supply stores’ personal information practices. When you visit this site, we also collect certain information by automated means, using technologies such as cookies, web server logs and web beacons.

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Information You Provide

You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our site or in our stores. The type of personal information you may provide to us includes:

  • Contact information (such as name, postal address, email address, and mobile or other phone number)
  • Age and date of birth
  • Gender
  • Username and password
  • Payment information (such as your payment card number, expiration date, delivery address, and billing address)
  • Your hair care concerns
  • Contact information for friends or other people you would like us to contact
  • Content you provide (such as photographs, articles and comments)

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How We Use The Information

We may use the information you provide to:

  • Send you promotional materials or other communications
  • Provide services to you
  • Process your payment card transactions
  • Create and manage your online account
  • Respond to your inquiries
  • Communicate with you about, and administer your participation in, special events, contests, sweepstakes, programs, surveys and other offers
  • Operate, evaluate and improve our business (including developing new products and services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions)
  • Comply with applicable legal requirements, relevant industry standards and our policies

We also may use the information in other ways for which we provide specific notice at the time of collection.

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Information We Collect by Automated Means

When you visit this site, we collect certain information by automated means, using technologies such as cookies, web server logs and web beacons.

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Technologies We Use

Cookies, Web Server Logs and Web Beacons

Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our website.

In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.

To control which web servers collect this information, we may place tags on our web pages called "web beacons." These are computer instructions that link web pages to particular web servers and their cookies.

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Third Party Web Analytics Services

We may use third party web analytics services on this site, such as Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. To disable the Google Analytics cookie, some browsers indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis.

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Targeted Advertising

We also may contract with third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs and web beacons on our websites and on third-party websites. They use this information to provide advertisements about our products and services tailored to your interests. You may see these advertisements on our websites and other websites. This process also helps us manage and track the effectiveness of our marketing efforts.

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How We Use the Information Collected by Automated Means

We may use the information collected through automated means on this site for market research, data analytics and system administration purposes, such as to determine whether you’ve visited us before or are new to the site, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our Terms and Conditions. We also may use the information in other ways for which specific notice is provided at the time of collection.

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Information We Share

We do not sell or otherwise disclose personal information we collect about you, except as described here. We may share your personal information with:

  • Our affiliates
  • Service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders, and provide web hosting and marketing services.
  • Other third parties with your consent.

In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.

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Your Rights and Choices

We offer you certain choices in connection with the personal information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as specified below.

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Email Opt-Out

You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below. You also may opt out of receiving marketing emails from Isoplus by clicking here.

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Postal Mail Opt-Out

You can ask Isoplus to stop sending you marketing communications by postal mail by following the instructions that may be included in a particular promotion. You also can request that we refrain from sending you promotional postal mail by contacting us as indicated below.

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Text Message Opt-Out

If you so elect and are the authorized account holder, you may provide your mobile phone number in order to receive text message alerts containing product and event information, cosmetics tips or promotions (“Text Messages”). There is no fee from Isoplus to receive Text Messages, however, message and data rates may apply, and other standard applicable rates may be charged by your mobile service provider. Participating Carriers are:

  • ACS Wireless
  • Alltel
  • All West Communications
  • Appalacian Wireless
  • AT&T
  • Bluegrass Wireless
  • Boost
  • Boost Unlimited
  • Breakaway Wireless
  • Carolina West Wireless
  • Cambridge Telephone Company (CTC)
  • Cellcom
  • Cellular South
  • Cellular One of East Central Illinois
  • Cellular One of Montana
  • Cellular One of NEPA
  • Centennial Wireless
  • Chat Mobility
  • Cellular 29
  • Cincinnati Bell
  • Cox Wireless
  • Cricket Communications
  • Element Mobile
  • Farmers Mutual Telephone Co.
  • GCI Wireless
  • Golden State Cellular
  • Illinois Valley Cellular
  • Inmix
  • Inland Cellular
  • iWireless
  • Metro PCS
  • Midwest Wireless
  • Nex-Tech Wireless
  • Nextel
  • Northwest Missouri Cellular
  • nTelos
  • Nucla-Naturita Telephone Co.
  • Panhandle Telecommunications
  • Pioneer Cellular
  • Plateau Wireless
  • Pocket Wireless
  • Revol Wireless
  • Silver Star PCS
  • Simmetry Wireless
  • Snake River PCS
  • South Central Communications
  • Sprint
  • Sprocket Wireless
  • Strata Networks
  • Syringa Wireless
  • Thumb Cellular
  • T-Mobile
  • United Wireless
  • Union Wireless
  • U.S. Cellular
  • Verizon Wireless
  • Viaero Wireless
  • Virgin Mobile US
  • West Central Wireless

You acknowledge that Text Messages are distributed via third party mobile network providers and, therefore, we cannot control certain factors relating to message delivery. You acknowledge that, depending on the recipient’s mobile provider service, it may not be possible to transmit the Text Message to the recipient successfully; nor is content available on all carriers. We do not claim or guarantee availability or performance of this service, including liability for transmission delays or message failures. To receive HELP with Text Messages, you can either text the word “Help” to Isoplus or call 1-800-448-6548 or email info@isoplus.com

You may unsubscribe from Text Messages by texting STOP in reply to any Text Message you receive from us or by texting the word “STOP” to Isoplus from your mobile device. You may also choose not to receive Text Messages by emailing us at info@isoplus.com and specifying that this is your preference.

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Withdrawing Consent

You may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your personal information. We will apply your preferences going forward. In some circumstances, withdrawing your consent to our use or disclosure of your personal information will mean that you cannot take advantage of some of our products or services.

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Reviewing, Updating and Modifying Personal Information Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. The right to access personal information may be limited in some circumstances by local law requirements. You may request to review, change or delete your personal information by sending an email to info@isoplus.com.

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